Getting Started
Can I submit my loan application electronically, or do I need to visit a physical branch?
No, you do not need to visit any of our branches to get a loan. You can either visit our centers or place a call to our customer care line.
What happens if I get transferred to a different location within the civil service? Will it impact my loan application or repayment?
No, your staff ID remains the same across any governmental parastatal, so it doesn't affect your current loan
Does your loan offer any benefits specific to civil servants, such as lower interest rates or longer repayment terms?
No, there are no special loan arrangements for civil servants. All rates are the same for all levels of civil servants.
Do I need to be a full-time employee to qualify for a loan?
Yes, you need to be an employee with at least 6 months of employment to apply for a loan.
Does your company offer SMS or email notifications for upcoming loan repayments?
Yes, we do. We send periodic SMS or emails to individuals when they're close to their repayment date.
What happens if I get transferred to a different location within the civil service? Will it impact my loan application or repayment?
No, your staff ID remains the same across any governmental parastatal so it doesn't affect your current loan plan.
Does your loan offer any benefits specific to civil servants, such as lower interest rates or longer repayment terms?
No, there is no special loan arrangements of any kind for civil servants. All rates are the same for all levels of civil servants.
Do I need to be a full-time employee to qualify for a loan?
Yes, you need to be an employee with at least 6 months of employment to apply for a loan.